PRIVACY POLICY

Last updated: 20 August 2026

This Privacy Policy explains how Hyper Local SA, operated by Sublime Group (Pty) Ltd, collects, uses, stores and protects personal information through the Hyper Local SA website.

We recognise the importance of your privacy and your right to understand how your personal information is collected and used. Unless you provide consent for another purpose, we will only collect and use your personal information as described in this Privacy Policy.

1. Information We Collect

To use certain services on Hyper Local SA, you may need to create a registered account.

When creating an account, we may collect:

  • Your name.
  • Your email address.
  • Your account password, which is stored in encrypted form.
  • Your profile picture, if provided.
  • Information you choose to include in your profile.

We may also collect personal information when:

  • You register or manage a business listing.
  • You create or use a public user account.
  • You log in to Hyper Local SA.
  • You submit personal information through the website.
  • You contact us or use website communication features.
  • You use the website and our systems automatically collect technical information such as your IP address.

Hyper Local SA does not collect or store credit card details.

Users may request deletion of their personal information by contacting us or by using the available account deletion functionality in their personal dashboard.

2. Information Provided by Third Parties

We may receive personal information about you from another party where you have authorised or consented to that party providing the information to us.

The types of personal information we may collect can include:

  • Name.
  • Telephone number.
  • Address.
  • Email address.
  • Company position or job title.
  • Cookie and website usage information.
  • Information included in a business profile.
  • Information you send through Hyper Local SA’s email or enquiry functionality.

3. Cookies

Hyper Local SA uses cookies when you visit our website.

Cookies are small text files stored on your device that help the website recognise your browser and understand how the website is being used.

Cookies may be used to record areas of the website you visit and the amount of time spent on certain pages. This information helps us understand website usage and improve the service we provide.

Cookies do not give us access to your computer and do not store your credit card details.

Please refer to our Cookies Policy for more information about how cookies are used and how you can manage them.

4. How We Use Personal Information

We collect and use personal information to:

  • Provide and operate Hyper Local SA services.
  • Create and manage user accounts.
  • Create and maintain business listings.
  • Provide a better website and service experience.
  • Provide content and advertising that may be more relevant to users.
  • Operate and maintain the Hyper Local SA business information database.
  • Respond to enquiries and requests.
  • Provide services requested by users.

Hyper Local SA is designed as a business directory rather than a directory of individuals. However, personal information may appear in the business information database where it forms part of a business listing.

5. When We May Disclose Personal Information

Sublime Group (Pty) Ltd will not use or disclose personal information without your consent unless:

  • The use or disclosure is permitted by this Privacy Policy.
  • The use or disclosure is required or permitted by law.
  • It is necessary to provide a service you have requested.
  • It is reasonably necessary to protect the rights, property or safety of Sublime Group (Pty) Ltd, website users or members of the public.
  • The assets or operations of Sublime Group (Pty) Ltd are transferred to another party.

If you do not provide information that is required for a particular service, we may not be able to provide access to all features or sections of the website.

6. Business Directory Information

The Hyper Local SA business information database is available through the internet and may be viewed by members of the public.

Information included in a public business listing may therefore be accessible to anyone who visits or searches the Hyper Local SA website.

The business information database may also be made available to related entities or organisations with which Sublime Group (Pty) Ltd has a business relationship as part of operating its online business.

7. Service Providers

Sublime Group (Pty) Ltd may disclose personal information to service providers, advisers and other organisations with which it has a business relationship where this is necessary to operate Hyper Local SA and provide its services.

These service providers may assist with the operation, administration, hosting, maintenance or delivery of website services.

8. Marketing Communications

Hyper Local SA may contact you using the email address or other contact details you provide in order to:

  • Contact you about your business profile.
  • Contact you about reviews or other content you have submitted.
  • Provide updates relating to Hyper Local SA.
  • Provide information about products or services that may be of interest to you.

If you receive promotional information from Hyper Local SA and no longer wish to receive it, you may contact us and request removal from the mailing list.

Please allow up to 7 days for an unsubscribe request to be processed.

Emails, enquiries and replies sent through website communication features are treated as individual communications. Email addresses used for these communications will not be distributed to third parties or used for unrelated purposes.

9. Sale or Sharing of Personal Information

Hyper Local SA does not rent or sell personal information about users.

Personal information may only be shared in the circumstances described in this Privacy Policy, including where necessary to operate the website, provide services, comply with legal requirements or work with authorised service providers and business partners.

10. Access to Your Personal Information

You may request access to personal information that Sublime Group (Pty) Ltd holds about you.

You may also request that personal information that is inaccurate or out of date be corrected.

Requests can be made by contacting Hyper Local SA.

We will provide access to the information unless we are legally authorised or required not to do so.

11. Correction and Deletion of Personal Information

You may request that personal information held by Hyper Local SA be corrected or deleted.

We will take reasonable steps to correct or delete information in response to a valid request.

If there is a legal or other valid reason that prevents us from making a requested correction or deletion, we will inform you of that reason.

Registered users may also be able to delete their account through the available functionality in their personal dashboard.

12. Security of Personal Information

Sublime Group (Pty) Ltd takes reasonable steps to keep personal information secure, accurate and up to date.

You should be aware that information transmitted over the internet cannot be guaranteed to be completely secure.

While we take reasonable measures to protect information under our control, Hyper Local SA cannot guarantee the security of information while it is being transmitted over the internet.

13. Overseas Data Storage and Processing

Sublime Group (Pty) Ltd may use facilities located outside South Africa, including facilities located in the United States, to store, process or back up information.

As a result, personal information may be transferred to facilities outside South Africa.

Use of overseas facilities does not change our commitment to taking reasonable steps to keep personal information secure.

14. Third-Party Websites

Hyper Local SA may contain links to websites and businesses that are not operated or controlled by Sublime Group (Pty) Ltd.

We are not responsible for the privacy practices, conduct, content or security of these third-party websites or businesses.

Before providing personal information to another website or business, we recommend reviewing that organisation’s Terms & Conditions and Privacy Policy.

15. Changes to This Privacy Policy

Sublime Group (Pty) Ltd may update this Privacy Policy from time to time.

Where significant changes are made to the way personal information is handled, Hyper Local SA may provide notice by:

  • Sending a notification to the primary email address associated with a business listing or account; or
  • Publishing a prominent notice on the Hyper Local SA website.

We recommend reviewing this Privacy Policy periodically for changes.

16. Contact Us

If you have any questions about this Privacy Policy or how Hyper Local SA handles your personal information, please contact us:

Hyper Local SA
Operated by Sublime Group (Pty) Ltd
Email: info@hyperlocalsa.co.za